Responsible Gaming
at kfbd

When you register a kfbd account, you are required to confirm that you are at least 18 years old and that the personal information you provide is accurate and truthful. kfbd takes this declaration seriously. Any account found to belong to a person under 18 years of age will be immediately suspended, all funds will be forfeited, and the matter will be reported to the relevant authorities where required by law.

Age Verification Process. To comply with our age verification obligations, kfbd may request documentary proof of age at any stage of your account lifecycle — including at registration, prior to processing a withdrawal, or following any flag raised by our automated compliance systems. Accepted documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (any nationality)
• Birth certificate issued by the relevant government authority
• Driving licence (where date of birth is clearly shown)

Account Restriction Pending Verification. If age verification documents are requested and not provided within the specified time frame, kfbd reserves the right to restrict account functionality — including suspending the ability to place bets or process withdrawals — until verification is complete. This measure protects both the player and the integrity of the platform.

Zero Tolerance. kfbd has zero tolerance for underage gambling. We do not accept accounts from players under 18 years of age under any circumstances, and we actively monitor for indicators that a registered player may be below the minimum age threshold.

How Self-Exclusion Works. When you activate self-exclusion, your kfbd account is immediately suspended. You will not be able to log in, place bets, deposit funds, or access any game. kfbd will also remove you from all promotional mailing lists and bonus campaigns for the duration of the exclusion period. Self-exclusion takes effect within minutes of your request being processed.

Available Exclusion Periods. kfbd offers the following self-exclusion durations:

• 6 months — suitable for players who feel they need a significant break
• 1 year — for players experiencing more persistent difficulties
• 3 years — for players who need a long-term exclusion period
• Permanent / Lifetime — a lifelong exclusion with no option for reinstatement

Cooling-Off Before Reinstatement. After a fixed-term self-exclusion period expires, your account will not be automatically reactivated. You must contact kfbd Support to request reinstatement, and a mandatory 7-day cooling-off period will be applied before access is restored. This provides an additional buffer and ensures the request for reinstatement is deliberate and considered.

Permanent Self-Exclusion. If you choose permanent self-exclusion, your kfbd account will be permanently closed and cannot be reinstated under any circumstances. Any remaining balance will be returned to you via your original payment method (bKash, Nagad, Rocket, or bank transfer) after a standard identity verification check. kfbd strongly recommends permanent self-exclusion for players who feel that their gambling problem is severe or recurring.

How to Request Self-Exclusion. Self-exclusion can be requested in two ways: (1) directly through your account settings under the "Responsible Gaming" section, or (2) by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Please state the exclusion period you wish to apply. Our team will process your request promptly and confirm activation by email.

Available Time-Out Durations. kfbd offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or deposit funds. Your account balance is held securely and remains intact for when the time-out period ends.

Immediate Activation. Like self-exclusion, time-outs take effect immediately once requested. There is no delay or confirmation window — the account is suspended as soon as the time-out is confirmed. This is deliberate: it ensures that the decision to take a break cannot be undermined by a cooling-off prompt that encourages continued play.

No Early Cancellation. Once a time-out is active, it cannot be shortened or cancelled before the specified period has elapsed. If you activate a 7-day time-out, you will not be able to access your kfbd account for 7 full days, regardless of any request to the contrary. This is a firm measure designed to make the break genuinely effective.

Automatic Reactivation. When the time-out period expires, your account is automatically reactivated and you can log in as normal. Unlike self-exclusion, there is no mandatory cooling-off or reinstatement request required. However, kfbd recommends taking a moment to reflect before returning to play — consider whether you feel ready and whether you have addressed the reason you took the time-out in the first place.

Reality Check Reminders. In addition to time-outs, kfbd's reality check feature allows you to set session duration alerts at intervals of 30 minutes, 60 minutes, or 90 minutes. When the interval is reached, an on-screen notification displays your current session length, the total amount wagered, and your net win or loss position. You can choose to continue or end your session at that point. Reality checks are available independently of time-outs and can be activated at any time from your account settings.

Never Share Account Credentials. Your kfbd username and password are personal to you and should never be shared with anyone — including family members. If a minor in your household gains access to your kfbd credentials, they could potentially access your account and participate in real-money gambling activity. Protect your login information in the same way you would protect your online banking credentials.

Lock Devices When Not in Use. If you use a mobile phone, tablet, or computer to access kfbd, ensure that the device is locked with a PIN, fingerprint, or password when not in use. Do not allow children or teenagers to use your personal device unsupervised, particularly if you have saved your kfbd login credentials on that device.

Log Out After Every Session. Always log out of your kfbd account after each session, especially if you are using a shared device. Do not use the browser's "remember me" or auto-fill feature for your kfbd credentials on any device that a minor might access.

Parental Control Software. Parental control and website filtering software can be configured to block access to online gambling platforms on shared household devices. These tools are available for Windows, macOS, Android, and iOS devices, and many internet service providers also offer network-level filtering that can block gambling content across all devices on your home network. Installing such software is a practical and effective way to ensure that children in your household cannot access kfbd or any other online gambling platform.

Educating Young People. Alongside technical controls, kfbd encourages open conversations with young people in your household about the nature of gambling, the risks involved, and why it is restricted to adults. Helping young people develop an informed, critical perspective on gambling from an early age is one of the most effective long-term protective measures available.

Reporting Suspected Underage Access. If you suspect that a minor has accessed a kfbd account — whether your own or someone else's — please report this to our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary action, including account suspension and fund forfeiture where appropriate.